1. Business details
| Official brand name | PAPADAKIS CHARIDIMOS
Papadakis Groves |
| Legal form | Individual |
| VAT / G.E.MI. | 032977952 / 022211050000 |
| Headquarters | MYRTHIANOS PLAKIAS LIVADI 0 ZIP Code: 74060 MYRTHIOS |
| Εmail | info@papadakisgroves.com |
| Phone / WhatsApp | +30 2832031903 / +30 698 485 0032 |
| Transport / courier | General / Katsaragakis / Mondial Hellas / Ladis / Kronos |
| Payment methods | Bank deposit, PayPal & Stripe |
| Shipping countries | GR / EU / UK / USA |
2. Terms of use
The company may modify these terms at any time, without prior notice, if this is required for reasons of compliance, operation or business improvement. The version in effect at any time is the one posted on the website at the time of use or purchase.
The user is obliged to use the website legally, in good faith and without taking any actions that may harm, hinder or endanger the security, functionality or reputation of the business.
The content of the website (texts, photographs, graphics, logos, product descriptions, creative material, trademarks and in general any element that appears on the site) is protected by applicable intellectual and industrial property law and its reproduction, copying, modification or commercial exploitation is not permitted without prior written permission.
The company takes reasonable care to ensure the accuracy of information, prices and availability. However, obvious errors (e.g. typographical, numerical, technical or stock synchronization errors) do not bind the company and may be corrected at any time.
3. Products, availability, descriptions and prices
The company sells standardized olive oil and related products as described on the website. The photographs, descriptions, suggested uses, tasting notes and trade names are intended for informational and commercial purposes and may show slight variations from batch to batch or from one harvest to another.
Product availability depends on inventory, harvest, packaging, any country-specific transportation restrictions, and order confirmation. Adding a product to the cart does not constitute a definitive commitment to inventory until the order has been reviewed and confirmed by the business.
Prices are displayed in the currency specified by the website and include or exclude VAT depending on the display method chosen by the business and applicable tax obligations. Any shipping costs, cash on delivery, insurance, customs clearance or other charges are displayed at checkout or disclosed before the order is finalized.
4. Orders, order acceptance and cancellations
Sending an automatic order confirmation email does not automatically constitute acceptance of the order. The order is considered accepted when it is confirmed by the company or when the product is shipped to the customer.
The company reserves the right to request additional confirmation of details, prepayment, verification of billing/shipping details or to refuse/cancel an order in cases such as: indications of fraud, obvious pricing error, inability to ship to the specific country/region, lack of stock, incorrect recipient details or non-compliance with customs/transport requirements.
The customer can request a cancellation before shipping. Once the order has already been fulfilled or delivered to the carrier, cancellation is no longer technically possible and the request is considered a return or withdrawal, where permitted.
5. Payment methods, charges and invoicing
The business may accept payments by debit/credit card, bank deposit, e-wallets and/or other electronic payment providers. The available payment methods are displayed at checkout and/or on the relevant pages of the website.
In case of bank deposit, the execution of the order can only start after the credit has been shown or confirmed. The customer is responsible for any bank charges, transfer fees or exchange rate differences, unless expressly agreed otherwise.
In the event of a failed charge, transaction rejection, chargeback, or suspected unauthorized use of a payment method, the company reserves the right not to execute, suspend or cancel the order until final clarification.
Invoices, retail receipts or other tax documents are issued in accordance with applicable tax legislation and are sent in printed and/or electronic form.
6. Shipping and delivery policy
The business ships standardized olive oil directly from Greece/Crete, aiming for safe and timely delivery of the product to the end customer.
Shipments are made via trusted courier or shipping partners with tracking capabilities, where available. Order preparation and delivery times may be affected by seasonality, order volume, destination country, holidays and customs procedures.
Indicative delivery windows: Greece 2–5 business days, EU 5–10 business days, UK 7–12 business days, USA 10–18 business days. These times are indicative and do not guarantee a specific delivery date.
The business takes reasonable care to properly package food and protect it from leakage, breakage or damage. However, minor deviations that do not affect the safety and suitability of the product do not necessarily constitute a defect.
After shipment, the customer receives, where available, a tracking number. The customer is obliged to monitor the progress of the shipment and to cooperate reasonably with the carrier for delivery appointments, customs procedures or provision of additional information.
7. Special terms for shipments to Greece, EU, UK and USA
| Zone | Indicative time | Usual billing practice | Basic clarifications |
| Greece | 2–5 business days | Shipping at checkout or free from a purchase limit | No customs/duties. May vary for island/hard-to-reach destinations. |
| European Union | 8–10 business days | Shipping at checkout or integrated into bundle pricing | No customs/duties apply within the EU, except for specific local charges or exceptions. |
| United Kingdom | 10–14 business days | Shipping at checkout/offer or included in package | Import VAT, duties or customs clearance fees may be charged. Unless expressly agreed otherwise, import charges are the responsibility of the recipient. |
| USA | 45-60 working days | Upon offer or according to the country/state of shipment | Shipping may be limited to select states/addresses. Customs inspections, duties, taxes, or handling fees may apply, which are usually the responsibility of the recipient. |
For shipments to the UK and USA, the customer/recipient must provide complete and accurate information, respond promptly to requests from the carrier or authorities, and cover any import charges, unless a different commercial regime has been explicitly agreed upon.
The company is not responsible for delays, returns, storage, additional fees or failure to deliver due to customs control, local restrictions, incomplete recipient information or non-response by the recipient.
8. Inspection upon receipt, damage and non-receipt
The customer must check the packaging for visible damage, leaks, missing items or obvious damage upon receipt. If there is an obvious problem, it is recommended to write a reservation on the carrier’s document, where possible, and to send photographic material to the company immediately.
In case of non-delivery due to incorrect information, refusal to accept, non-payment of duties/fees, absence of recipient or failure to cooperate with the carrier, the company may charge the actual costs of return, reshipment, storage or handling.
9. Returns, defective products and right of withdrawal
If the product is delivered damaged, leaking, the wrong type or with a proven defect, the customer must contact the business within 48 hours of receipt, describing the incident and sending photographs or other reasonable evidence.
If it is confirmed that the problem is due to an error on the part of the company, a transport error or a material defect, the company will, as appropriate, replace the product, send a new item, issue a credit or issue a full/partial refund.
For distance purchases, the consumer generally has a right of withdrawal within 14 calendar days of receipt, as long as the product remains sealed, unused and in a condition suitable for resale. Products that have been opened, unsealed or altered cannot be returned when this is justified for reasons of hygiene or food safety.
In the event of withdrawal without fault of the company, the direct return costs are borne by the customer, unless the company announces a different policy or this is imposed by a mandatory legal rule.
The refund is made using the same or equivalent secure payment method, after checking the returned product and in accordance with the payment provider’s applicable schedules.
10. Product quality, food, storage and health claims
Olive oil is a natural agricultural product and may present reasonable organoleptic or color deviations between batches and harvests, without this constituting a defect, as long as the product remains safe, legal and within the stated specifications.
The customer must, after receipt, store the product in a cool and shady place, away from light, heat and sources of odors, following the instructions on the label. Improper storage after delivery may affect the quality without the company’s responsibility.
Any references to polyphenols, flavor profile, physical characteristics, suggested uses or general well-being are made in accordance with the company’s legitimate commercial and informational practices. They are not a substitute for medical advice, diagnosis or treatment, nor should they be interpreted as making individualized health claims beyond those permitted by applicable law.
The company must comply with the labeling, batch, traceability and food safety rules that bind it. In the event of a recall, corrective action or significant batch information, the company is entitled to communicate directly with customers whose data it legally possesses.
